GWAC/IDIQ Vehicles

DHS EAGLE Contract Overview

EAGLE Information Technology Support Services
HSHQDC-06-D-00022

Northrop Grumman Information Technology is a leading provider of IT services and solutions at the Department of Homeland Security today. We are a pro-active partner with the Immigration and Customs Enforcement (ICE) and Citizenship and Immigration Services (CIS) with the Technology Enterprise Automation Management Services contract; with the CIO for the Homeland Secure Data Network; and with the Chief Human Capital Officer for MaxHR.

Our firm is also a leading provider of IT services and solutions with the United States Coast Guard, Customs and Border Protection, Transportation Security Administration, Office of Intelligence and Analysis, Directorate of Science and Technology, the Under Secretary for Preparedness and FEMA.

Under the DHS EAGLE contract, we support functional categories 1, 2, 4, and 5.

Functional Category One (FC1)

 Northrop Grumman provides any and all phases of system design and development through deployment to ensure DHS IT solutions will enable users to meet their mission goals and objectives. These efforts include a full range of infrastructure engineering design, development, implementation and integration including, but not limited to, concept development, planning,  requirements definition and analysis, systems design and development, integration, implementation, and deployment.

Functional Category Two (FC2)

Northrop Grumman provides operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives.  These solutions support the DHS Infrastructure, to include, but not limited to, the following operational areas: Data Center, Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, and Video Services).  This functional category includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.

Functional Category Four (FC4)

Northrop Grumman provides any and all phases of software design and development including deployment to ensure DHS applications and databases will enable their users to meet their mission goals and objectives.  These efforts include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.   

Functional Category Five (FC5)

Northrop Grumman provides, as ordered, the full range of business and technical management services that assist in the development, implementation, and continuous improvement of policies, procedures, guidelines, and directives.  These documents and guidance allow DHS to comply with the requirements of law and legislation, and operate the enterprise in an efficient and effective manner.  These services encompass all areas of IT policy and planning including, but not limited to, enterprise architecture, security, training, enterprise resource management, business process reengineering, IT transformation and strategy, organizational change leadership, and enterprise and program management office support (e.g. business case development and performance management).