Enterprise IT Solutions and Products

The architecture of customer-centric enterprises

The combination of the Internet, eCommerce applications, and innovative knowledge management has driven a revolution in customer service and conducting business. From product and service information to ordering and delivery to online assistance, expectations have never been higher. Online purchasing is commonplace. And business customers are used to receiving fast, efficient service from companies intensely focused on meeting their needs.

In the public arena, citizens demand the same high-level service from government. Just as important, government managers have learned that CRM is a powerful tool for solving important public sector problems, such as constituent service, public information activities, and interactions with other organizations in both government and business. CRM has been especially important for helping federal agencies manage programs that affect multiple jurisdictions and operations, which may include federal regional offices and authorities, state and local governments, councils of governments, and regulated businesses.

Reasons like these are why so many enterprises, both public and private, turn to Northrop Grumman IT for our proven customer relationship management (CRM) solutions.

CRM makes sure that your customer is king

CRM is a long-term business strategy that applies people, processes and technology to re-engineer your organization into a customer-centric or citizen-centric enterprise. Northrop Grumman IT provides everything you need to navigate this transformation. Our CRM solutions enable you to: gain critical insight into the people you serve … meet their needs in responsive and innovative new ways … and develop and manage customer relationships, especially through one-to-one, interactive media.

We help you capture and analyze information about customers, sales, products and services, marketing initiatives, market trends, customer care, and more. Then we combine this information base with advanced network and transaction infrastructures that assure unprecedented levels of responsiveness and personalized customer support. And, we help you develop and implement the business processes to infuse CRM into every part of your enterprise - through a single, customer-focused application that integrates all your customer service systems.

The benefits are long-term too

• Reduce service costs
• Personalize the service you provide
• Strengthen customer relationships and loyalty
• Increase customer satisfaction
• Offer improved, more efficient service
• Increase your self-serve options
• Streamline marketing, sales, and support operations
• Cut response times
• Grow your customer/constituent base

Northrop Grumman IT can help you provide seamless service across an integrated range of communication channels:

• Telephone call centers
• Online Internet sites
• Self-service automation
• Remote service centers
• Remote kiosks

We help you transform your enterprise architecture into an environment totally driven by customer needs. Through a single, integrated application, you gain a common CRM infrastructure that multiple agencies and departments can share - with the level of security you require built in.

Our CRM solutions:

• Assure security
• Facilitate secure information sharing
• Integrate disparate systems
• Increase processing speed
• Unite customers/citizens under one application
• Unite data into a single CRM infrastructure

	CRM Marketing
	CRM Marketing SlipSheet

Back to Top